Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

We do not knowingly collect data from anyone under the age of 16.

2. Sources of Information

We collect personal information from:

• Information you provide directly (forms, chats, calls, emails)
• Automatic collection via cookies, analytics tools, and AI platform logs
• Third-party service providers and integration partners (e.g., Vapi, Retell, OpenAI, Make, Zapier)

3. How We Use Your Information

We may use your information to:

• Deliver, maintain, and improve our AI automation services
• Personalize your experience
• Process payments and invoices
• Respond to your inquiries and requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell personal information for money.

We may share your personal information for business purposes with:

• Service Providers (hosting, analytics, payment processors)
• AI Technology Partners (to process and deliver services)
• Legal Authorities (when required by law)

5. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

• Know — Request that we disclose the categories and specific pieces of personal information we have collected about you in the last 12 months.
• Delete — Request deletion of your personal information, subject to legal exceptions.
• Correct — Request correction of inaccurate personal information.
• Opt-Out of Sale/Sharing — Request that we stop selling or sharing your personal information for cross-context behavioral advertising.
• Limit Use of Sensitive Information — Request that we limit our use of sensitive personal information.
• Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

6. How to Exercise Your Rights

You may exercise your privacy rights by contacting us:

When you make a request, we will verify your identity before responding. You may designate an authorized agent to make a request on your behalf.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze usage, and deliver relevant ads. You can manage your cookie settings in your browser.

8. Do Not Sell or Share My Personal Information

While we do not sell personal information for money, some of our use of cookies and analytics tools may be considered "sharing" under California law.

To opt-out, email info@reivien.com with the subject "Do Not Sell or Share My Personal Information".

9. Data Security

We use reasonable security measures to protect your personal information. However, no system can be guaranteed 100% secure.

10. AI-Specific Notice

• We may temporarily store AI conversation data to improve service quality.
• AI-generated content may contain inaccuracies.
• We do not use client data to train public AI models without explicit consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

12. Contact Us

For questions or requests regarding this Privacy Policy: